Transactions Policy

At Lily & Luce, safe and dependable payment processing comes first. Every transaction made through our website runs on secure payment systems that meet recognized international security standards.

Our aim is to give you a checkout experience that's smooth and well protected.

Accepted Payment Methods

You can pay for your order using a range of trusted options, including:

Visa
Mastercard
American Express
Discover
Apple Pay
Google Pay
Shop Pay

Which options show up at checkout can vary depending on things like your location, your bank, and what our payment provider supports.

How the Payment Process Works

Placing an order is simple and secure:

Pick one of the available payment methods at checkout.
You'll be taken to our protected payment environment.
Enter your payment details and confirm your order.
The transaction is processed over an encrypted connection.
Once payment goes through, you'll get an order confirmation by email.

Secure Payment Protection

To keep your financial details safe, every transaction is sent over SSL-encrypted connections.

Lily & Luce does not store full credit card details on its servers.

Payments are handled by certified providers that meet international security requirements, including PCI-DSS standards, so your payment data stays protected throughout.

Failed or Declined Payments

If a payment won't go through, here's what we'd suggest:

Try a different payment method
Double-check your payment details and try again
Reach out to your bank or card issuer to make sure there are no restrictions on your card

If it still won't work, our support team is happy to help.

Currency

Prices on our website are shown and charged in US Dollars (USD).

Depending on your bank or payment provider, currency conversion fees may apply if you're paying from a different currency.

Refunds

Approved refunds are returned to the original payment method used at checkout, within up to 10 business days depending on your bank or payment provider. For change-of-mind returns a 15% restocking fee may be deducted, and original shipping costs aren't refundable. Full details are in our Return & Refund Policy.

Do You Have Any Questions?

You'll find answers about delivery, returns, orders, and more in our:

Frequently Asked Questions: lilyandluce.com/pages/faq
Contact Form: lilyandluce.com/pages/contact